At Emtilak, we prioritize Treating Customers Fairly (TCF) as a fundamental aspect of our corporate culture. We are committed to delivering the highest level of customer service through our trading platform. Building strong, long-lasting relationships with our clients is our goal. Your comments, suggestions, and concerns are of utmost importance to us. We view your feedback and expressions of dissatisfaction as valuable opportunities for improvement. Our team is dedicated to addressing your queries and complaints promptly and thoroughly, enhancing our products and services to better meet your needs.
We aim to resolve all queries within 48 hours, ensuring a prompt and efficient response to your concerns. Our dedicated support team is committed to providing clear communication throughout the process, keeping you informed every step of the way. Your satisfaction is our priority, and we appreciate your patience as we work to address your needs.
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If you have a question regarding your trading account, the operation of our platform at emtilak.com, or our Terms and Conditions, please submit your inquiry through the Online Trading Query Form. It’s important that all trading enquiries are logged as soon as possible after any issue or need for clarification arises.
Our dedicated team of professionals is committed to researching and resolving your trading query promptly. Once your query has been reviewed, you will receive a comprehensive explanation of the circumstances and the outcome. Your satisfaction is essential to us, and we appreciate your cooperation.
You have the right to submit a complaint at any time during your trading experience with us if you feel our service has not met your expectations. If any trading or other query remains unresolved, or if you wish to escalate a concern, you can submit a formal complaint by completing the Online Complaint Form.
Please ensure that all information on the form is fully completed, as this is essential for our dedicated Quality Control Department to assess your complaint effectively. During the review process, we may request additional information or supporting documentation. We appreciate your cooperation, which will help us complete our review and provide you with prompt feedback and resolution.
The process we follow for addressing your complaint is designed to ensure transparency and clarity.
We will acknowledge receipt of your complaint within 5 days and provide you with a unique reference number (URN). This number will be referenced in all communications from us regarding your complaint, ensuring you can easily track our correspondence. You will also be informed that your complaint is currently under investigation.
Thank you for bringing your concern to our attention. Upon receiving your complaint, we will confirm it within the next 5 days and share your unique reference number (URN). This reference will be used in all future correspondence related to your complaint. Rest assured that we are actively reviewing the matter and will keep you updated as we progress with the investigation. Your feedback is essential to us, and we appreciate your patience during this process.
Connect with us and experience the Emtilak.com difference.
At Emtilak.com, we are committed to delivering a seamless trading experience. Our support team is ready to assist you with any inquiries or issues you may encounter, ensuring you receive the help you need promptly. Whether you have questions about your account, trading processes, or technical support, we are here to provide the assistance necessary for your success. Don’t hesitate to reach out to us; your satisfaction is our priority!
Contact our customer support team anytime. We do our best to respond within 2 hours.
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